Unified Communications & Contact Center
Communications and contact centers that just work.
Hayes provides contact center consulting, design and implementation, with deep expertise in SIP-based carrier technologies that make interactions smoother for customers and employees.
- Hosted UC & contact center
- Avaya, Zoom, Mitel and Genesys
- Managed SIP and carrier services
- EHR integrations
Better customer experience at lower operating cost.
Our consultants have run large contact centers themselves, so the advice comes from real-world experience.
Consulting
Strategy, architecture, network and design guidance. We assess your current operations, find improvements, and recommend technology platforms, workforce management and training.
Design & implementation
We learn your service goals, business processes and existing IT, then design a tailored solution: phone systems, contact center software, CRM and database integrations, speech recognition, workforce management and analytics.
Training
Hands-on training for your people on the system itself, on customer service skills and on contact center best practices.
Managed services
Ongoing monitoring, troubleshooting and maintenance by the Hayes NOC and our voice and contact center specialists, so your systems keep running at their best.
Communications and customer experience partners.
Florida SUNCOM customers can also buy unified communications, SIP trunking, contact center and legacy voice through our partnership with AT&T.
Talk with a Hayes engineer.
Tell us what you're working on, from a single site refresh to a statewide rollout. We'll respond within one business day.