Hayes US-Based Enterprise Support
Real People... Real Support. Experience the efficiency and professional respect of a dedicated support team committed to connecting you to the right individual, right away.
How Can We Help You?
Choose the support option that works best for you. Our enterprise ticketing system keeps you informed every step of the way.
Phone Support
Need immediate assistance? Call us anytime for direct access to our support engineers. No auto attendant or complex menus to navigate.
Email Support
Don't have time for a call? Send us an email with your issue details. Our team will respond promptly with comprehensive assistance.
Support Portal
Access our enterprise ticketing system to submit tickets, track status, view history, and monitor response times and SLAs.
Why Hayes Support Is Different
US-Based Support Team
100% Hayes badged employees based in the United States, ensuring cultural alignment and clear communication.
Follow-the-Customer Support
Our 24/7/365 support follows the customer, not the sun. Always available when you need us most.
No Endless Escalations
Direct access to the right engineer, right away. No complex menus or multiple transfers.
Enterprise Ticketing System
Submit tickets via phone, email, or portal. Track status, history, response times, and SLA compliance.
SUNCOM Communication Services
For SUNCOM Customers Only - Provided by AT&T in partnership with Hayes
In July 2020, the State of Florida Department of Management Services selected AT&T as a vendor to provide services in all four SCS categories. AT&T proudly partners with Hayes to provide the best available communications services with excellent support at a great value to eligible SUNCOM entities.